Shipping policy

SHIPPING POLICY

Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Rates

We ship to 28 countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout based on your location.

Delivery Times

Estimated delivery times begin after your order has been processed and shipped:

• Canada: 3-7 business days
• United States: 5-10 business days
• International: 7-21 business days

Please note these are estimates and actual delivery times may vary due to carrier delays, customs processing, or other factors beyond our control.

International Orders

• Customers are responsible for any customs duties, taxes, or import fees charged by their country
• International shipments may experience delays during customs clearance
• Tracking may be limited once packages enter the destination country

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your shipment's progress.

Shipping Issues

If your order is lost, damaged, or delayed beyond the estimated delivery window, please contact us at admin@millaroptics.com and we'll work to resolve the issue.

What's Included

Every order ships with:

• Premium carrying case
• Microfiber cleaning cloth
• Product documentation

Contact Us

For shipping questions, contact us at admin@millaroptics.com